172 signatures
Petition is addressed to: Vorwerk Group
German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)
The undersigned demand:
- Either: Take back the decision completely.
- Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
- Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.
Ideally, the undersigned would like to see all of the above implemented.
Reason
The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:
- It is a break of the promise of five years of support in their previous announcement
- It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
- It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.
In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.
Petition details
Petition started:
10/10/2025
Collection ends:
12/09/2025, 23:59 GMT+1
Region:
United States of America
Topic:
Consumer protection
This petition has been translated into the following languages
- German
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Translate this petition now
new language versionNews
-
Dear undersigned,
thank you for your support so far.
Please everybody help spreading the petition. My network is limited, especially abroad. So all you guys in USA, Australia, France, Spain, Poland, the Netherlands, ... - try to find good spots to link this petition. Some inspiration:
* Find news portals that have covered the news, and either comment the news or let them add a news about the petition
* Find forums/message boards for Neato or vacuum cleaners in general, and register and post there
* Find chat groups like Discord to post the link there
* Use social media like Facebook, X, Instagram, TikTok, you name it
Any help is appreciated. I think it's imperative that we get a broad coverage NOW. The petition runs for two months, but the anger is here NOW, so we need to be known to get the most of it. Thanks!
Additionally, I still need translators for every language other than German or English. Please contact me via the button labeled "Question to the initiator" on the main petition page.
Thanks! -
Dear petitioners,
thank you for your support. The first few signatures are the most difficult and thus most important ones.
We can see signatures from France, the Netherlands, Germany, UK...
I think for further success it would be helpful to get translations of the petition text into the system. If you volunteer to translate into your native language, please contact me via the petition platform.
Your help is appreciated! -
Changes to the petition
8 days ago
Debate
Why people sign
Je suis propriétaire d'un Neato D8 et je suis outrée par cette stratégie d'obsolescence programmée. J'ai déjà contacté Vorwerck à ce sujet étant par ailleurs propriétaire d'un thermomix.
Cloud service, firmware, protocol should be open sourced under a permissive licence so that the community can keep the full functionality of the hardware alive. Vorwerk is crippling full functioning products by stopping the cloud service.
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This petition has been translated into the following languages
- German
- Arabic
- Hebrew
- Bulgarian
- Danish
- Estonian
- Finnish
- French
- Greek
- Italian
- Latvian
- Lithuanian
- Dutch
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Swedish
- Slovakian
- Slovenian
- Spanish
- Czech
- Turkish
- Ukrainian
- Hungarian
- Chinese
- Japanese
- Korean
- Vietnamese
A clear breach of promise and contract after paying £599.99 when we purchased it three years ago. Also an utter waste of resources. Scandalous!